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Help

Everything you need to know about buying and selling on Trabing.com.

Buying on Trabing.com

How do I create an account?
Click Sign Up and fill in your name, username, email, and password. That's it. You can start shopping right away.
Can I sign in with my email address?
Yes. The sign-in page accepts either your username or your email address.
How do I buy something?
  1. Browse the shop or search for a product.
  2. Click on a product to see the details.
  3. Click "Add to Cart."
  4. When you're ready, go to your cart and click "Proceed to Checkout."
  5. Enter your shipping address and click "Pay Now."
  6. You'll be taken to Stripe's secure payment page to complete the purchase.
What payment methods do you accept?
We use Stripe for secure payment processing. You can pay with any major credit or debit card.
How much is shipping?
Shipping costs vary by product. Each maker sets their own shipping rate based on the size and weight of the item. You'll see the exact shipping cost at checkout before you pay.
How do I know when my order ships?
You'll receive an email notification when the maker marks your order as shipped. If they provide a tracking number, it will be included in the email.
How do I change my password?
Go to My Account and scroll down to the "Change Password" section at the bottom of the page.
I have a problem with my order. What do I do?
Please contact us with your order number and we'll help sort it out.

Selling on Trabing.com

How do I become a maker?
You have two options:
  1. During signup: Check the "I want to sell on Trabing.com" checkbox when you create your account.
  2. After signup: Go to My Account, check the "I want to sell on Trabing.com" checkbox, and click Save Changes.
Either way, your shop is set up instantly. No waiting for approval.
Does it cost anything to list products?
Listing is free. There are no monthly fees or setup costs. When you make a sale, Trabing.com takes a small platform fee. Our first 100 makers pay just 5% — half the industry standard. After that, the standard rate is 10%.
How do I add products to my shop?
  1. Go to My Shop.
  2. Click "+ Add Product."
  3. Fill in the product name, description, price, category, inventory count, and shipping cost.
  4. Upload product photos.
  5. Your product goes live immediately.
How do I set shipping costs?
Each product has a "Shipping" field where you can set the cost. Leave it blank to use the site default. Set it to match what it actually costs you to ship the item — a challenge coin ships differently than a cutting board.
How do I know when I have an order?
You'll receive an email notification with the buyer's shipping address. You can also check My Shop — any orders that need to be shipped will appear at the top in the "Orders to Ship" section.
How do I ship an order?
  1. Go to My Shop.
  2. Find the order in the "Orders to Ship" section. It shows exactly what was ordered and where to ship it.
  3. Pack and ship the item.
  4. Enter the tracking number (optional) and click "Mark Shipped."
  5. The buyer receives an email letting them know their order is on the way.
Can I see how my products are doing?
Yes. My Shop shows you stats at a glance: product views, orders, revenue, your most viewed products, and where your visitors are coming from — including their city and country.
How do I get paid?
Payments are currently processed manually. After a sale, the platform fee is deducted and the remainder is transferred to you. We're working on automated payouts for the future.
Can I edit my maker profile?
Yes. Go to My Account to update your photo, bio, specialty, and other details. Your maker profile at the Makers directory updates automatically.

General

What is Trabing.com?
Trabing.com is a western goods marketplace based in Kaycee, Wyoming. Local makers, crafters, and artisans list their handmade products for sale. Buyers browse, add items to their cart, and pay securely through Stripe. Think of it as a Wyoming trading post for the internet age.
Who runs Trabing.com?
Trabing.com is owned by Kaycee Ranch LLC, based in Kaycee, Wyoming.
How do I contact you?
Use our contact page or email us directly at admin@trabing.com.
Is my information safe?
Yes. All payments are processed through Stripe's secure payment system. We never see or store your credit card information. Your account is protected with encrypted passwords.

Still have questions?

Contact Us or admin@trabing.com